Terms & Conditions
Villa Type
Some of our villas are two storeys. Unless a single storey villa is specifically requested, you may be placed in a two storey villa.
Servicing & Supplies
All villas are fully self-contained and are professionally cleaned at departure. A full set of clean sheets and towels are provided for your stay and a complimentary weekly linen change is included for stays of 8 days or more. Please note, that villas are not normally cleaned during your stay; however, this can be arranged for an additional charge if required.
We provide a small selection of supplies (Tea, Coffee, Milk, Toilet Rolls, etc) – enough for 1 or 2 days. Coles and Woolworths supermarkets are located a short 10 minute drive or bus ride from the complex, where you can purchase additional items for a longer stay.
We provide a small selection of supplies (Tea, Coffee, Milk, Toilet Rolls, etc) – enough for 1 or 2 days. Coles and Woolworths supermarkets are located a short 10 minute drive or bus ride from the complex, where you can purchase additional items for a longer stay.
Non Smoking
All units are strictly non-smoking for the comfort of other guests. Ashtrays are provided for use outside each villa, but please ensure door to your villa are closed and you are considerate of neighbouring villas.
Location
We are located at:
2 Murray Rd, Cable Beach
Check-in Time
Check-in time is 2.00pm. Early check in is not guaranteed and arrangements to hold luggage are to be made in advance.
Reception closes at 4.00pm. Please advise us of your arrival time at least 24 hours prior to arrival if you will be arriving after reception is closed, so that we can make arrangements for you to obtain the key to your villa.
Reception closes at 4.00pm. Please advise us of your arrival time at least 24 hours prior to arrival if you will be arriving after reception is closed, so that we can make arrangements for you to obtain the key to your villa.
Check-out Time
Check-out time is strictly 10.00am. Late checkouts are not guaranteed and
a fee is payable for all late check-outs.
Security Bond
Please note, we will require signed photo ID for the main person and a signed credit card authority (or a cash or EFTPOS deposit of $500) at check in, for security on the villa. This is to cover any incidentals, breakages, etc.
Digital ID (such as NSW and VIC Digital Drivers Licence) are not acceptable forms of ID, as they do not display a signature. A physical credit card must be presented at check in. Mobile payment services (such as Apple Pay, Google Pay, Samsung Pay and Apple Credit Cards) are not acceptable for use as a security bond.
Digital ID (such as NSW and VIC Digital Drivers Licence) are not acceptable forms of ID, as they do not display a signature. A physical credit card must be presented at check in. Mobile payment services (such as Apple Pay, Google Pay, Samsung Pay and Apple Credit Cards) are not acceptable for use as a security bond.
Cancellation/Amendment Policy
The following charges will be incurred for any cancellations:
More than 60 days before arrival:
5% of the total tariff will be forfeited.
31 to 60 days before arrival: 15% of the total tariff will be forfeited.
8 to 30 days before arrival: 30% of the total tariff will be forfeited.
0 to 7 days before arrival, or for a no show: 100% of the total tariff will be forfeited
Any amendments to your booking will be treated as a cancellation and rebooking for any affected nights. No charges will be incurred for extending the length of your stay, however while we will try our best to accommodate you, we cannot guarantee that we will be able to extend your stay. We recommend travel insurance to cover you for any cancellation fees, loss, accident, or injury, etc.
5% of the total tariff will be forfeited.
31 to 60 days before arrival: 15% of the total tariff will be forfeited.
8 to 30 days before arrival: 30% of the total tariff will be forfeited.
0 to 7 days before arrival, or for a no show: 100% of the total tariff will be forfeited
Any amendments to your booking will be treated as a cancellation and rebooking for any affected nights. No charges will be incurred for extending the length of your stay, however while we will try our best to accommodate you, we cannot guarantee that we will be able to extend your stay. We recommend travel insurance to cover you for any cancellation fees, loss, accident, or injury, etc.
Noise and Party Policy
We regret that due to bad behaviour of past guests, Cable Beachside villas now actively enforces a No Party and Excessive Noise Policy.
No parties of any kind are tolerated in our villas, or on the complex. Anyone found to be creating excessive noise, having a party in their villa, or exceeding the number of permitted guests will be evicted without refund. No warning will be given.
No parties of any kind are tolerated in our villas, or on the complex. Anyone found to be creating excessive noise, having a party in their villa, or exceeding the number of permitted guests will be evicted without refund. No warning will be given.